Tuesday, February 4, 2025, 01:00 PM - 02:00 PM ET
with Jill Castle, MS, RDN
Description:
The client is our customer. Our clients want to be cared for, respected, and feel they’ve received what they came in for, whether that be a new outlook on food and nutrition, a resolved medical condition, or greater peace with food, body, or both. In this presentation, Castle will focus on optimizing the client experience through promoting trust, connection, and transformation. Topics include: coaching vs Motivational Interviewing, client autonomy and self-determination theory, communication skills and guiding the client experience, and the use of proprietary systems vs customization of care.
Learning Objectives:
-
Enhance the client experience through communication, connection, and care so that expectations are met or exceeded.
-
Gauge client needs and desires, and respond with appropriate and effective counsel while considering opportunities and limitations unique to that individual.
-
Create deeper relations and successful outcomes through counseling skills, building rapport, and guiding the client care journey.
Performance Indicators:
3.1.1 Assesses the communication needs of individuals, groups and populations to provide effective communication.
10.1.3 Identifies and analyzes factors that influence change in behaviors.
10.6.2 Applies a variety of counseling theories, psychological methods and strategies that empower clients/patients to make changes.
Speaker Bio:
Jill Castle is the author of Kids Thrive at Every Size (Workman 2024) and one of the nation’s premier childhood nutrition experts. Known for her ability to blend current research, practical application, and common sense, Jill believes that children can thrive at every size. With her paradigm-shifting, whole-child approach, she inspires parents, healthcare professionals, and organizations that serve children and families to think differently about young people’s health and wellbeing.
A sought-after speaker, advisor, and media contributor, Jill has inspired a range of audiences with her up-to-date, practical insights on childhood nutrition. She serves as an expert reviewer for Parents.com, has been featured as a guest expert in CNN, The Washington Post, The New York Times, Forbes, Newsweek, Time, and many other outlets, and has consulted with schools and organizations including Oatly, Brainiac, Once Upon a Farm, and Melissa & Doug.
Jill is the founder and CEO of The Nourished Child®, a nutrition education website and podcast for parents. She is the author of books including Eat Like a Champion, Try New Food, The Smart Mom’s Guide to Starting Solids, The Smart Mom’s Guide to Healthy Snacking, and co-author of Fearless Feeding.
Jill is the mother of four adult-ish children and lives in Massachusetts with her husband.